Reason to collect your information?

We collect and deal with your information so that we can better:

  • assist you with your transactions on the online store
  • Improve our products, services, and experiences that we offer to you;
  • Support our business administration and related functions;
  • Allow you to join and participate in our Arena Loyalty Program
  • Assist with any inquiries, return, and exchange ( as per the policy)
  • Meet our legal obligations; and
  • for other reasons, you might reasonably expect us to use your personal information

Without your personal data, we may not be able to provide our products or services to you.

Data Collection Policy

We may collect  information about you during your interactions with us, including when:

  • You shop online with us;
  • You enquire with us;
  • You join our Arena Loyalty Program 
  • You participate in a survey, promotion or competition; and
  • you visit or contribute to our online channels such as social media platforms and other digital services.

We may also collect personal information about you from third parties to help improve your shopping experience.

How do we use your information

General use

We may use your information to communicate with you or respond to an inquiry/complaint/application, fulfill your orders, and for marketing purposes.

Sharing your personal information

We may need to disclose your personal information to third parties who perform functions or services in connection with our business, such as delivery; product repair or recall; payment processing; marketing; banking; mailing functions; gateway provision; insurance; document management; information technology services including data storage, hosting and security; employment matters; for the operation of our websites; or where we are otherwise required to by law. We may also disclose personal information to our related companies, and to other third parties where you have explicitly consented to the disclosure of information to those third parties.

Security of your personal information

We will take reasonable steps to protect your personal information, including from misuse, interference, and unauthorized access or disclosure. We require our team members to adhere to our internal information security policies to safeguard your personal information at all times. If we become aware that your data has been subjected to unauthorized access, we will report such breach as required by law.

For further information on privacy, please contact us: